Our Website Contact Forms
We collect information from our website users through completion of contact forms. When completing these forms we only ask you for information which is relevant to enable us to respond to a query or to provide a service which has been requested. All other information is discretionary.
"Cookies" and How Our Company Uses Them
Revisions to This Policy
Our company reserves the right to revise, amend, or modify this policy, our Terms Of Service agreement, and our other policies and agreements at any time and in any manner, by updating this page.
Terms And Conditions
- Some services are weather dependent - we do clean in light rain so as to ensure a regular service for all our clients, but work may occasionally cease in heavy rain, strong winds or electrical storms for health & safety reasons. This is at the discretion of the operator, and we ask you always respect his decisions in these matters.
- If you wish to cancel any services booked with us we ask that you contact us 14 days before we are due.
- We occasionally offer discounted deep cleans when a client signs up for a regular service package for the following 12 months. If you availed of one of these offers but wish to cancel your window cleaning before the service package has expired, you will be billed the full amount for the initial "deep clean" minus the discounted price you already paid.
- All our workers are trained to work safely, especially when using ladders & access equipment. They will always choose the safest method to clean your windows, and this often excludes the use of ladders entirely - please do not ask them to adjust their methods according to your personal preferences.
- Physical and/or verbal abuse will not be tolerated against any of our operatives for any reason. If this happens, our operators will immediately leave your property (You will still be billed) and will report abuse of any kind to the authorities.
- Invoices must be paid, within 7 days of completion for domestic clients and 28 for commercial clients.
- Failure to pay invoices within the stated times above will result in us engaging a collection agency to recover the debt. You will be liable for all related charges, collection agency fees and court related fees.
- If you have a complaint against any member of staff please contact us and we will look into the matter immediately. If our office is unmanned please leave a message and we will call you back to discuss the problem as soon as possible. We will do our best to rectify the situation quickly.